Terms And Disclaimer

Effective date: 07/01/2026
Business: Aisle Boost Consulting (“we”, “us”, “our”)
Contact: m.scragg@aisleboost.com | 0435 934 366

By accessing our website, contacting us, booking a call, or purchasing our services, you agree to these Terms & Disclaimer. If you do not agree, please do not use the website or services.

Aisle Boost Consulting provides retail performance and operational consulting for independent stores (including food convenience and small variety stores). Services may include:

• store performance reviews and “health checks”
   
• merchandising and promo execution guidance
   
• stock availability and replenishment routines
   
• staff routines and selling prompts
   
• basic shrink controls (placement, visibility, basic controls)
   
• simple KPI/scoreboard setup and coaching
   

Services may be delivered on-site and/or remotely (phone/video/email).

Unless explicitly agreed in writing, we do not provide:

• food safety / regulatory compliance audits
   
• workplace health & safety audits
   
• legal advice
   
• accounting or tax advice
   
• POS programming, IT services, or cybersecurity services
   

You should seek appropriate qualified advice for these areas.

Any information on this website or provided during our engagement is general in nature and based on experience and observations. Retail outcomes vary by store, location, staffing, suppliers, pricing, competition, and execution.

We do not guarantee specific sales, profit, margin, or performance outcomes.

To support results, you agree (where applicable) to:

• provide accurate information and reasonable access to the store and staff
   
• provide any reports you can access (even screenshots) if you want data-driven recommendations
   
• make your own final decisions on pricing, staffing, ordering, and operational changes
   
• implement the agreed action plan (we can support, but you control the business)
   

• Fees, inclusions, and deliverables will be set out in a Quote/Proposal (and where used, a Service Agreement) issued to you.
   
• Payment terms will be stated on the invoice and/or proposal.
   
• We may require a deposit or upfront payment for some services.
   

Unless otherwise stated in your proposal/agreement:

• You may reschedule with at least 24–48 hours’ notice.
   
• Late cancellations or no-shows may incur a fee to cover reserved time and any travel costs.
   
• If we need to reschedule due to illness/emergency, we will offer the next available time.
   

Our services come with consumer guarantees that cannot be excluded under the Australian Consumer Law. ACCC+1
Nothing in these Terms is intended to exclude, restrict, or modify any rights you may have under the Australian Consumer Law or other applicable laws.

To the maximum extent permitted by law:

• We are not liable for indirect or consequential loss (such as loss of profit, revenue, goodwill, or business opportunity).
   
• Our total liability for any claim relating to our website or services is limited to the fees paid to us for the specific service giving rise to the claim (or, if required by law, a higher amount).
   

(These limitations operate only to the extent allowed by law, and do not override non-excludable rights under the Australian Consumer Law.) Arts Law Centre of Australia+1

We treat client information as confidential and use it only for the purpose of providing services, unless:

• you consent to disclosure, or
   
• disclosure is required by law, or
   
• we share information with trusted providers to deliver services (e.g., email/hosting), subject to reasonable safeguards.
   

Unless otherwise agreed in writing:

• We retain ownership of our methods, templates, checklists, frameworks, and materials.
   
• You may use the deliverables we provide internally in your business for their intended purpose.
   
• You must not resell, publish, or distribute our materials outside your business without permission.
   

We may provide links to third-party websites or tools. We do not control those sites and are not responsible for their content, availability, or privacy practices. Use them at your own discretion.

Personal information is handled in accordance with our Privacy Policy.

We may update these Terms & Disclaimer from time to time. The latest version will be published on our website with the updated effective date.

These Terms are governed by the laws of Queensland, Australia, and applicable Commonwealth laws. Any disputes will be dealt with in the courts of Queensland (unless otherwise required by law).

For questions about these Terms & Disclaimer, contact:
Email: m.scragg@aisleboost.com
Phone: 0435 934 366

Scope of Services
The Consultant will provide retail performance and operational consulting services as described in the Proposal/Quote, which may include store walk-throughs, merchandising and promo execution guidance, stock routines, staff routines, basic shrink controls (placement/visibility/basic controls), and performance scoreboards.

Exclusions
Unless explicitly agreed in writing, the Consultant does not provide:
(a) food safety or regulatory compliance audits;
(b) workplace health & safety audits;
(c) legal advice;
(d) accounting or taxation advice;
(e) POS programming, IT services, or cybersecurity services.
The Client remains responsible for obtaining specialist advice in these areas as required.

No Guarantee of Results
The Client acknowledges that retail outcomes vary depending on factors including store location, competition, suppliers, staffing, pricing, and execution. The Consultant does not guarantee any specific sales, profit, margin, or performance results.

Client Responsibilities
The Client agrees to:

• provide accurate information and reasonable access to the premises, staff, and relevant reports where available (including screenshots/exported summaries);
   
• ensure the Consultant can perform agreed services during scheduled times;
   
• make all final business decisions regarding pricing, staffing, ordering, and operational changes; and
   
• implement recommendations at their discretion (the Consultant can support implementation where agreed 

Confidentiality
Both parties must keep confidential any non-public information obtained during the engagement and must not disclose it except where required by law or with written consent. The Consultant may use reputable service providers (e.g., email/cloud services) to deliver services, subject to reasonable safeguards.

Limitation of Liability
To the maximum extent permitted by law, the Consultant is not liable for indirect or consequential loss (including loss of profit, revenue, goodwill, or business opportunity). The Consultant’s total liability for any claim arising out of or relating to the services is limited to the fees paid for the relevant services giving rise to the claim.

Australian Consumer Law
Nothing in this Agreement excludes, restricts, or modifies any consumer guarantees or rights that cannot be excluded under the Australian Consumer Law.

Option 1 (standard)
The Client may reschedule with at least 24 hours’ notice. Cancellations or no-shows within 24 hours of the scheduled time may incur a fee of 50% of the booked service amount, plus any non-refundable travel costs.

Option 2 (firmer, better for on-site)
The Client may reschedule with at least 48 hours’ notice. Cancellations within 48 hours may incur a fee of 50% of the booked service amount. Cancellations within 24 hours or no-shows may incur 100% of the booked service amount, plus travel costs incurred.

Materials and Intellectual Property
The Consultant retains ownership of all templates, checklists, frameworks, and materials provided. The Client is granted a non-transferable licence to use deliverables internally for their business purposes. The Client must not resell, publish, or distribute the Consultant’s materials outside the Client’s business without written consent.

* Information on this website is general in nature and does not constitute legal, tax, or compliance advice. Results vary by store and depend on implementation. Aisle Boost Consulting provides retail performance consulting only and does not provide food safety or regulatory compliance audits. Use of this website is subject to our Terms & Disclaimer and Privacy Policy.